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Shipping, Returns, & Cancellations

SHIPPING POLICY

Deliveries can only be made to physical addresses. We cannot ship to Post Office boxes or APR/FPO addresses. Some states restrict the amount a consumer can have shipped from us. The information below is a summary of the quantities we can ship.

Alcoholic beverages may be sold and delivered only to persons who are at least 21 years old. By placing an order, the buyer represents that the buyer is at least 21 years old and the person to whom delivery will be made is at least 21 years old. When the wine is delivered, the person receiving the delivery may be required to show identification proving that he or she is at least 21 years old. We cannot guarantee the condition of your wine if we are not able to deliver on the first delivery attempt. We will not be able to refund any shipping charges if your package is returned to us due to the inability to secure an adult signature for your wine delivery.

Orders are deemed consummated in California regardless of where shipped or the location of the purchasing party. Title to all wine passes to the buyer at the time of purchase in the state of California. If you require that your wine be shipped, you authorize Turn Key Wine Brands as an agent to engage a common carrier to deliver the wine on your behalf.

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Turn Key Wine Brands is not responsible for and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser. Turn Key Wine Brands is not responsible for the mishandling of product by any common carrier. All costs associated with the return to Turn Key Wine Brands due to unsuccessful delivery attempts will be charged to the customer. In the unlikely event of damages in transit, customers are responsible for filing claims directly with the respective third-party transit carrier.

RETURNS & CANCELLATIONS

We may replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We may ask the customer to return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to orderdesk@turnkeywines.com to arrange for the return of corked or flawed product.
Once the wine is received we can refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.